We've been working hard behind the scenes to make your experience with FCP Euro even better. From expanding our support network to adding more experts and improving response times, every change we make is designed to help you get the parts and support you need, faster and with greater confidence.
These aren’t just incremental tweaks or minor adjustments. We're making fundamental investments in how we serve you and your car, and we wanted to share how.
Doubling Down On Service
Over the course of 2025, we've more than doubled the size of our Customer Service team. We've grown from 25 to 67 members, adding over 40 new hires who are now part of the FCP Euro family.
We’re deliberately investing in expertise and the long-term vision of what great automotive support should look like. Every person we bring on board undergoes intensive training on our catalog, our systems, and, most importantly, the cars you'll be working on. We're building a team that doesn't just process orders but genuinely understands what you're trying to accomplish in your garage.
More Experts To Help You Wrench With Confidence
As part of this expansion, we've added nearly 25 new Technical Specialists to our team. These Technical Specialists are experienced enthusiasts who know the difference between a thermostat failure and a water pump issue, who understand why you'd choose one brake pad compound over another, and who can talk you through the nuances of a timing chain replacement.
They know the cars you drive because many of them drive the same platforms. They've dealt with the same frustrations, celebrated the same victories, and understand what it's like to be elbow-deep in a project when something doesn't go according to plan.
Beyond our support specialists, we've also brought on Master Automotive Technicians to teach you how to tackle the job through our growing library of DIY videos. These seasoned professionals, with decades of combined experience, are creating content that delves deeper than the basics. Whether you're diagnosing a rough idle, planning a suspension refresh, or tackling a more complex repair, our team of on-screen experts is here to coach you through it with the kind of detail and insight that only comes from years of hands-on work.
And it's all free, because at FCP Euro, we believe that supporting your success means more than just the parts we sell. It means being there when you need guidance, answers, or just a second opinion.
The Results Speak For Themselves
Our Customer Service team answers 96% of email inquiries in less than 24 hours. Our average phone wait time has been reduced to just 2 minutes. Those aren't targets we're working toward; those are the current benchmarks we're delivering every day.
But, we're not satisfied with good enough. Expanded support hours are coming later this year and into 2026, as we recognize that your projects don't stop when our business hours end. Whether you're wrenching late on a weeknight or getting an early start on a Saturday morning, we want to make sure someone knowledgeable is available to help.
This is about meeting you where you are, not asking you to work around our schedule.
Improving Your Experience Coast To Coast
When we opened our Mesa, Arizona, fulfillment center in 2023, it was a major milestone for faster West Coast deliveries. However, logistics are only part of the equation, and we aim to deliver support that matches that speed.
That's why we've now launched a dedicated West Coast Customer Service Center, staffed with 16 Service Specialists who provide localized support for customers across the western United States. This expansion enables us to respond more quickly across all channels: chat, phone, and email. It also means we can better serve our customers in Pacific and Mountain time zones with support that aligns with their day.
Behind the scenes, our operations and catalog teams are working in lockstep to achieve full inventory parity between our Connecticut and Arizona fulfillment centers. The goal is simple: no matter where your order ships from, you get the same inventory availability, the same fast delivery, and the same seamless experience.
We’re constantly coordinating, managing inventory in real-time, and stocking the parts you actually need in both locations, so you shouldn't have to think about which facility has what. You should just get your parts, period.
What's Next
These updates are just the beginning. With every improvement we make, from our growing team to our expanded support network, our goal is to create a customer experience that sets a new standard in the automotive aftermarket.
We're not interested in being just another parts supplier. We want to be the partner you turn to when you need reliable parts, expert advice, and support that actually understands what you're working on. The kind of company that makes European car ownership less stressful and more enjoyable.
Your feedback drives this work. Your questions keep us learning. Your trust in what we're building is what makes all of this possible.
So, thank you. Thank you for being part of the FCP Euro community. Thank you for the late-night troubleshooting chats, the detailed project builds, and the honest reviews. Thank you for trusting us to help keep your car running at its best.
We're just getting started.
Need help with your next project? Chat with our team at help.fcpeuro.com or call us at 860-388-9001. Whether you're diagnosing an issue or planning a build, we're here to help you wrench with confidence.
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