Hassle Free Returns

Begin a Return

You can submit part returns at any time by choosing what type of return you'd like to make below or by printing and including the returns form in your shipment.
Form
You need a returns form!
All returns must be accompanied by a fully completed FCP Euro Returns Form. Absolutely no return will be accepted or processed without a fully completed Returns Form. All returns are processed within 48 hours of receipt.
Shipping truck
Return Shipping
Customers are responsible for return shipping. Please do not use the manufacturer's box as the shipping box. Additionally, prepackaged kits must be returned in their entirety, whereas FCP Euro assembled kits may be returned as individual components.
Damaged shipping
Packaging your return
Your return must be properly packaged to protect both the product and the manufacturer’s package against damage in transit. Please note: new products returned in unsellable condition will need to be resolved independently with your shipper carrier for damage reimbursement. We are happy to supply the images required to start the claim process. New products returned without its original manufacturer packaging is subject to a 15% restocking fee.
Damaged shipping
Lost or damaged returned merchandise in transit to our facility
FCP Euro is not liable for any lost or damaged returned merchandise in transit to our facility. Package insurance is recommended. FCP Euro is not responsible for lost or damaged returned packages.
Question
Returning fluids?
Please securely pack fluids inside of their respective containers with the lids tightly sealed, containers enclosed in plastic bags, then put into a shipping box with a completed return form. If we receive any biologically hazardous items, the return will not be processed and will be immediately discarded.
Question
Paid Sales Tax?
If your state requires online retailers to charge sales tax, then you've most likely paid sales tax on your order. If you return that product, then you’re refunded the sales tax paid for the product in addition to the refund of the product.
Unacceptable Returns
Unacceptable returns may apply to products returned with markings or writing made on the original packaging, including those that show signs of tampering, customization, or alteration in any way. Returns received in such condition will be subject to a 15% restocking fee.

Injector core returns
FCP Euro can only accept index 11 and 12 cores for the R&R process. Index 10 or lower cores will not be accepted for core return/refund.
Returns FAQ
  • What parts does this apply to?

    Our return policy and Lifetime Replacement Guarantee are non-transferable and only apply to parts you buy from FCP Euro. We inspect all parts upon arrival. If we receive a part that is not ours, we will charge you to ship it back or discard it.
  • Unhappy with your purchase?

    We accept returns back for a refund within 90 days from the original purchase date. We do not accept installed parts used for diagnostic purposes, one-time repairs (tools, electrical, etc) or items used to service or repair any vehicles other than the original customer’s. For returns older than 90 days, we only accept parts as a warranty return, requiring a replacement order to be placed prior to return under FCP Euro’s Lifetime Replacement Guarantee.
  • Defective part recieved?

    We will be more than happy to cover defective components either under our Lifetime Replacement Guarantee, or by reaching out to our Customer Experience team. Please visit returns.fcpeuro.com for program details and instructions on how to initiate a return, or Contact Us to send a request.
  • Paid Sales Tax?

    If your state requires online retailers to charge sales tax, then you've most likely paid sales tax on your order. If you return that product, then you’re refunded the sales tax paid for the product in addition to the refund of the product.
  • Returning fluids?

    Please securely pack fluids inside of their respective containers with the lids tightly sealed, containers enclosed in plastic bags, then put into a shipping box with a completed return form. If we receive any biologically hazardous items, the return will not be processed and will be immediately discarded.
Things People Send Back
Lrg return examples
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