FREQUENTLY ASKED QUESTIONS

It's our priority to process and ship your order as quickly as possible, so once you place an order, we're quite limited. We try to accommodate all requests. but we can't promise a particular outcome. You can always return the order for a full refund after receiving it and after filing a return on our returns page.

After loading your cart and proceeding to checkout, you'll see all available shipping options organized by delivery date at the "Shipping" section after completing your Billing information.

Ground

Orders shipping to the contiguous US typically take between 1-5 business days to arrive, depending on your location. The exact date is provided at checkout. UPS/FedEx cannot deliver items to PO boxes, so a physical address will be needed for Ground.

Transit time maps can be found for UPS here and for FedEx here.

USPS Priority Mail

USPS estimates transit time to be between 2-4 business days, but they don't guarantee delivery dates (while UPS/FedEx do). The cost is calculated by size and weight, and destination.

2-day shipping

This method delivers your order within 2 business days, not including any lead times that are noted on the product page. Please note that the weekend does not count as transit days.

Next Day Shipping

Orders placed before 2 pm EST will deliver on the following business day, not including any lead times that are noted on the product page. Please note that the weekend does not count as transit days, so an order placed Friday would deliver on Monday.

Economy Shipping

We offer Free Economy Shipping on all orders over $49, shipping to the contiguous US only. This service is handled by both UPS Sure Post, FedEx Smartpost, and USPS First Class Mail, depending on the destination. Typical transit times for this service is 7-10 business days.

3-day Shipping

This ensures your delivery takes place on the third business day, no matter your location, but not considering any lead times shown on the product page.

You’ll find all of our current promotions and discounts at coupons.fcpeuro.com. We don't offer any additional price matching or discounts due to our Lifetime Replacement Guarantee

First, make sure you're logged into your account, then click "View Account".

When in your account you can scroll down to the "My Orders & Tracking" section to view all past FCP Euro orders and their status and tracking information.

I Don't See My Order

You may have placed your order over the phone or via guest checkout. In order to keep all order information in one place, we encourage customers to use their FCP Euro account and the fcpeuro.com website when placing orders.

It's as simple as using our online return portal! Just follow the directions on our returns page.

Please be sure to watch the clip below and read the terms and requirements under the "Returns FAQ" heading before proceeding to one of the three return options.

It's easy! Proceed to checkout when you're ready to place the order - upon reaching the BIlling page, there's an option under the subtotal to add Customer Credit to the order.

You can check your balance at any time by going to your "My Account" page!

We accept AMEX, Discover, MasterCard, and Visa. We also accept payments via PayPal.

No matter the payment method, we always require payment at the time of purchase.

We're required to charge sales tax on orders shipping to states that requires tax for online purchases at the time that the order is placed.

A Supreme Court ruling requires out-of-state online retailers to charge sales tax and every state will eventually charge sales tax for out-of-state online purchases.

To reset your account, first click "Sign In" under the "My Account" drop down.

Then click "Forgot Password"

Enter your account email address.

And click "Reset my password." You will receive an email with a link to reset your password in just a few short minutes. Following that link will allow you to reset your password!

In-Stock Products

Available - In Stock

Items marked as "In Stock" are physically in our facility, so they're ready to ship when the order is placed. If all items in your order are "In Stock", then your order typically ships by the end of the business day if placed before 2 PM EST.

It's important to note that not all products marked "Available" are physically in-stock, rather only "Available" and "In Stock" products are physically at our facility.

Other Availability Modes

We use several availability modes to most accurately identify when products will leave their home facility:

Available - Ships in "x" business days This product is available and will be sourced from one of our suppliers. We receive the item in the time denoted, then we ship it to remain on time with the guaranteed delivery range chosen at checkout.

Discontinued - No longer available This product has been discontinued by the manufacturer and is no longer available.

It's as simple as using our online return portal! Just follow the directions on our returns page.

Please be sure to watch the clip below and read the terms and requirements under the "Returns FAQ" heading before proceeding to one of the three return options.

Our commitment is to provide exceptional service to every customer for life, so if you need to return a part to us it's as simple as possible with no RMA number needed! Our returns process is now a fully automated online system! Just follow the simple directions on our returns page.

We don't pay for return shipping on cores, so you can feel free to use the most cost effective shipping option to send it to us.

We don't provide return shipping for normal returns, but if we made a mistake on our end and caused you to purchase the wrong part, then please contact us and we would be happy to take care of you.

We treat oil and consumables like we do any other product: will process a refund for exactly what we receive. So, if you ordered 5 liters of oil and burned 2 liters, we process a refund for 3 liters as received.

A “Core Charge” is similar to the deposit you might pay for a can or bottle of soda. In many states, to promote recycling, you are charged a deposit when you purchase a can of soda and you receive your deposit back when you return the empty can. Many automotive parts have Core Charges that work the same way as a soda can deposit. The most common car parts that include a core charge are alternators, calipers, steering racks, and fuel injectors.

Once we have received your return back at our Milford location we will process your paperwork the next business day (example: a return received on a Friday will be processed on Monday). Once your paperwork has been processed we immediately issue the credit you are eligible for. If you are receiving a credit card refund please note we make the refund request the same day as the paperwork is processed. That said, it may take your financial institution 2-5 business days to credit your account.

Are you taking advantage of our lifetime warranty on your motor oil? All we ask is that you return the oil in a sealed container wrapped in plastic. Preferably in the containers you purchased your new replacement oil in.

FCP Euro strives to ship and deliver all of our orders to our customers in a timely fashion. That being said sometimes in order to assure you receive your order in the time frame your requested we may drop ship your order or parts of your order from an alternate warehouse location closer to you. All these alternate locations are held to the same quality standards as every box that leaves FCP Euro's main facility in CT as well.

We don't provide return shipping for normal returns, but if we made a mistake on our end and caused you to purchase the wrong part, then please contact us and we would be happy to take care of you.

We treat oil and consumables like we do any other product: will process a refund for exactly what we receive. So, if you ordered 5 liters of oil and burned 2 liters, we process a refund for 3 liters as received.

Are you taking advantage of our lifetime warranty on your motor oil? All we ask is that you return the oil in a sealed container wrapped in plastic. Preferably in the containers you purchased your new replacement oil in.

Yes, it covers every part we sell (it does not cover consumables).

All the details can be found at lifetime.fcpeuro.com

If you're returning a liquid new or used under our lifetime warranty we ask you send the it back in a sealed container wrapped in plastic to avoid any spillage or damage in transit.

We can confidently offer a lifetime replacement on the products we sell because we know we're not selling inferior products. Quite simply, we don't get a lot of our products back. For more information, please see lifetime.fcpeuro.com.

FCP Euro does not cover any type of labor, or repair expenses.

Most of our kits are created by us, where each included part is listed and linked in the product description of the kit. Other kits are bought preassembled from the manufacturer, which doesn't list the individual parts or link them in the kit description. We can warranty individual items from a kit that we create ourselves, where the product page links each included item. If the kit doesn't link each included part in the product description, then we can't warranty the products individually. Common examples of kits we can warranty are brake kits and oil change kits, while we commonly can't warranty individual parts of mechantronics service kits or aftermarket exhaust kits even though we can warranty the kit if returned in full.

After loading your cart and proceeding to checkout, you'll see all available shipping options organized by delivery date at the "Shipping" section after completing your Billing information.

Ground

Orders shipping to the contiguous US typically take between 1-5 business days to arrive, depending on your location. The exact date is provided at checkout. UPS/FedEx cannot deliver items to PO boxes, so a physical address will be needed for Ground.

Transit time maps can be found for UPS here and for FedEx here.

USPS Priority Mail

USPS estimates transit time to be between 2-4 business days, but they don't guarantee delivery dates (while UPS/FedEx do). The cost is calculated by size and weight, and destination.

2-day shipping

This method delivers your order within 2 business days, not including any lead times that are noted on the product page. Please note that the weekend does not count as transit days.

Next Day Shipping

Orders placed before 2 pm EST will deliver on the following business day, not including any lead times that are noted on the product page. Please note that the weekend does not count as transit days, so an order placed Friday would deliver on Monday.

Economy Shipping

We offer Free Economy Shipping on all orders over $49, shipping to the contiguous US only. This service is handled by both UPS Sure Post, FedEx Smartpost, and USPS First Class Mail, depending on the destination. Typical transit times for this service is 7-10 business days.

3-day Shipping

This ensures your delivery takes place on the third business day, no matter your location, but not considering any lead times shown on the product page.

We don't pay for return shipping on cores, so you can feel free to use the most cost effective shipping option to send it to us.

We don't provide return shipping for normal returns, but if we made a mistake on our end and caused you to purchase the wrong part, then please contact us and we would be happy to take care of you.

You just got done placing your order with FCP Euro and now you are looking forward to receiving your package and to start working on your vehicle. You may wonder now, how do I track my package?

FCP Euro makes it easy to track your order. Once your order has been shipped FCP Euro will email you a shipping confirmation email which will include your tracking number.

Sometimes, in order for you to receive your full order in the fastest time frame, we will ship your order from multiple locations. In this instance, we will email you your initial tracking number when the first box is shipped and then shortly after we will email your other tracking numbers for the remainder of the order.

You can also look under your order history in the "My Account" section for FCPeuro.com and look for your order status. If your order has shipped there should be a tracking number listed as well.

All of the carriers we use provide tracking numbers that can be entered into www.packagetrackr.com to see the status of your package. You can also enter the tracking number into Google or any search engine to take you directly to the carrier's site as well for up to date information.

So you have placed your order and you are already filled with anticipation of your order. We ship the majority of our orders from our Milford, CT location but we do drop-ship from other locations at times to fulfill some orders. Transit times for your order to arrive will mostly depend on your location along with the shipping method you have chosen:

*Ground: Arrives within 1-5 business days after your order ships

*USPS Priority: Arrives within 2-4 business days after your order ships

*2 day delivery: Arrives 2 business days after your order has shipped

*1 day delivery: Arrives 1 business day after your order has shipped

*Economy Shipping: Arrives within 7-10 business days after your order has shipped

*Note: FCP Euro does not process/ship orders on the weekend, also orders placed after 2PM ET will be processed the following business day.

*Lead times: Some items will have a lead time noted on the product page. These items cannot ship the same day and the shipping method you choose will apply after the lead time has passed and the order is shipped.

FCP Euro now offers a variety of shipping carriers for our international customers.

We offer international shipping via the following carriers:

• UPS
• FedEx
• USPS

All rates are determined by package weight, size, and destination and they do not include taxes or duties. Transit times are determined by individual carriers.

We do have staff working in our Distribution Center on Saturdays to pick and pack orders, but shipping carriers pick those up on Monday. Any orders placed later in the day on Saturday or on Sunday will be processed on Monday (except if Monday is a Holiday, in which case we'll process orders on the next business day).

Most orders placed before 2 PM ET on a business day (Monday - Friday) will ship that day from FCP Euro. Orders placed after that 2 PM ET deadline will likely ship the next day. There are some exceptions to that. There are items listed on our site that will tell you the time it will take to ship.

Most items read:

• Available - Ships within 1 business day (These products are available and will ship within one business day.)

However, some items may read:

• Available - Ships from Texas: This product is available and will be shipped from one of our suppliers in Texas.
• Available - Ships from California: This product is available and will be shipped from one of our suppliers in California.
• Available - Ships in 1 day: This product is available and will be sourced from one of our suppliers. It may take up to one extra business day before it ships.
• Available - Ships in 2 days: This product is available and will be sourced from one of our suppliers. It may take up to two extra business days before it ships.
• Available - Ships in 3 days: This product is available and will be sourced from one of our suppliers. It may take up to three extra business days before it ships.
• Available - Ships from manufacturer: This product is available and will be shipped directly from the manufacturer to you.
• Available - Ships from Florida: This product is available and will be shipped from one of our suppliers in Florida.
• Temporarily Unavailable - Temporarily Unavailable: This product is currently unavailable. ETA will vary, but we will update this page when the product is available for purchase again. Occasionally products in this group do not become available for purchase again.
• Discontinued - No longer available: This product has been discontinued by the manufacturer and is no longer available.
• Available - Ships in 2-3 weeks: This product is available but will be sourced from one of our suppliers in Europe, it will take 2-3 weeks to ship.
• Not Available - This product is not available for sale: Products marked Not Available are permanently not available for sale by FCP.

You can get a quick and easy quote before you begin check out. Simply add items to your cart, then click on the cart icon in the top right-hand corner of your page to go to the cart.

Directly below your cart items, there is an "Estimate Shipping Cost" box. Just input the postal code and click "quote". Click "Begin Checkout" until reaching the Shipping page for quotes each method's guaranteed delivery date.

We identify what we call "Quality Level" on all products on our website. You can see the quality level of any product by visiting the product page, and viewing the "Details" section:

We define the different quality levels as the following:

Genuine

This is a product that we have sourced from the local dealer network and is the same part that the dealership would offer you to install on your car today. This part will come branded by the vehicle manufacturer (BMW, Volvo, Audi, etc.) and often at a premium cost. In nearly every instance the part inside the box will have been manufactured by one of their approved OE Suppliers such as Bosch, Hella, Mann, Lemforder, or many others. Genuine parts from FCP will be sourced from a dealer and in the car manufacturer’s packaging.

OE

This is the original part used by the vehicle manufacturer on the car when it left the factory and FCP recommends OE replacement as one of the best options for quality and price. The vehicle manufacturers (BMW, Volvo, etc.) do not manufacture many products themselves but rather they contract their Original Equipment Manufacturers (OEM’s) to do so. The products that we list as OE are guaranteed to be the exact same part that was on your car when it left the assembly line. In some cases, they are even better quality than what is currently available in Genuine because over time some Genuine contracts get changed to save money. All of these parts will be stamped with the OEM’s brand name such as Bosch, Hella, or Lemforder but due to contractual agreements, the vehicle manufacturer’s logo cannot be on the product and may be removed from the part.

OEM

OEM parts are produced by a manufacturer that meets the high-quality standards and produces at least one part for a vehicle manufacturer. FCP recommends OEM replacement as one of the best options for quality and price. Typically all OEM manufacturers adhere to stringent quality control and are known to be exceptional quality. FCP has completed decades of research and we are very stringent with the term “OEM”, rest assured that every product that we list as OEM will be of equal quality to that of OE or Genuine parts we sell.

Aftermarket

Aftermarket parts are produced by a manufacturer that has not been contracted to produce parts for a car’s assembly line. These products have been reproduced to meet original product specifications. FCP has stringent controls on quality and every product that we have available for sale and the aftermarket parts that we have listed are high-quality and affordable replacements for a more expensive Genuine, OE, or OEM option.

Performance

Performance parts are upgrades over the parts that were originally installed on your vehicle. They are designed to enhance the feel, look, or durability of your vehicle. Performance products are designed to modify the originally intended function of your vehicle.

Entering your car into the "My Garage: car selector on the home page filters all applicable parts for your car while you're shopping. Once you've selected your car, you can filter or search parts specific to it.

Additionally, on each product page, you can click on "Fitment" to scroll and verify the part you are about to add to your cart.

Lastly, if you have a vehicle added to our vehicle selector and you are viewing a product, you'll see additional fitment information below the "add to cart" button when applicable. If an item fits your car it will display "It Fits, Guaranteed". If an item requires additional fitment verification for your vehicle it will read "Check fitment Guide". If an item does not fit your vehicle a message will display "This Part Does Not Fit".

We're so sorry about that, but we're working on it! We list over 100,000 SKUs and we're updating them daily. Some products are uploaded without the fitment guides being built out. If you're unsure about product fitment, please email us via service@fcpeuro.com.

Unfortunately, we don't usually have an exact return to stock date. We update product availability every hour as vendor data is provided for us, so if a product becomes available we will update the site immediately.