"A gentleman who purchased an exhaust kit from us about 6 years ago was driving and unfortunately his muffler and pipe fell off on the highway and could not be re-attached due to rust. This gentleman was not aware of our lifetime replacement promise and was calling and asking me if it was possible if he could pay for a new exhaust kit in installments because he was retired and just on social security and could not afford the complete price.
I advised him that we stand by all of our parts which come with a lifetime replacement so we would be happy to replace for him at no additional costs. He broke down crying he was so thankful, it was one of my proudest moments at FCP!"
-Max Rossi VP of Talent & Development email@example.com
Our mission is to set the standard for quality and service in the online automotive industry. Therefore, all replacement parts sold by FCP are backed by an industry-leading comprehensive, lifetime parts warranty. If for any reason you are unhappy with your FCP purchase we will gladly take it back.
Q: Does your lifetime replacement promise include standard wear items like brake components, filters, and wiper blades?
A: Yes, our lifetime replacement includes every product we sell including wear items.
Q: How can FCP possibly afford to offer this?
A: We consider this the cost of business if we want to keep our customers happy and coming back to us for life.
Q. What is the procedure for a product replacement?
A: If you have a product that needs a warranty replacement, just use our easy-to-follow online returns process right here. After that you have two easy options and you're free to follow whichever best suits your needs:
- Option 1 - Send the part back to us and we will mail you a replacement (same part number and brand) upon receipt of your return.
- Option 2 - Purchase a new part from us today online, and then once we receive the old part from you within 90 days you will be refunded.
Q. Are there any limitations on the lifetime replacement?
A. The replacement does not transfer to a new vehicle owner, and it does not cover parts modified to fit applications other than what they were originally intended for.
Q. Does FCP cover labor or repair expense on replacement items?
A. FCP does not cover any labor or repair expenses.
Feel free to contact us directly if you have any other questions regarding our Lifetime Replacement, services or products, we're always happy to help.
FCP uses competitive benchmarking to continuously improve our products and services. At FCP we like to think of benchmarking as a means by which we measure our performance against a standard in the industry. Typically the standard is your performance against a set of specific peers or competitors, but we go farther than that.
Instead of just focusing on what our other competitors are out there doing and trying to match them, we aim to go significantly above and beyond our competitors to improve aspects of the company that matter most to our customers. This often means that we have to benchmark our performance against ourselves - such as our lifetime warranty, price match promise, and 365 day unlimited returns, which no other competitors currently offer.
We compared warranties on all of our major competitors on June 2, 2016, here's what we found.
- FCP is the ONLY online retailer that offers a lifetime replacement promise
- FCP is the ONLY online retailer that offers unlimited 365 day returns
- FCP is the ONLY online retailer that doesn’t require an RMA number
iPd USA Parts Warranty
iPd USA warranty submissions request an RMA (RRN) number and some parts must be sent to manufacturer for approval before they are replaced.
ECS Tuning Parts Warranty
ECS offers a one year in house warranty with stipulations and requires a "proper shop diagnosis".
Rock Auto Parts Warranty
Rock auto services the manufacturers' published warranty until expiration, but has no in house warranty.
eEuroparts Parts Warranty
eEuroparts offers a one year in house warranty, but AC parts require repair order by a "qualified A/C technician".
Bav Auto Parts Warranty
One year in house warranty, 2 years on Bav Auto branded parts, returns over 30 days may be eligible for a store credit with a restocking fee.
AutohausAZ Parts Warranty
AutohausAZ services manufacturers' published warranty until expiration requiring an RMA (RA) number. Certain part warranties are only granted with proof of professional installation.
Pelican Parts Parts Warranty
Pelican Parts warranty excludes tools, special orders, books & electrical parts.