Our mission is to set the standard for quality and service in the online automotive industry. Therefore, all replacement parts sold by FCP are backed by an industry-leading comprehensive, lifetime parts warranty. If for any reason you are unhappy with your FCP purchase we will gladly take it back.
Q: Does your lifetime warranty include standard wear items like brake components, filters, and wiper blades?
A: Yes, our lifetime warranty includes every product we sell including wear items.
Q: How can FCP possibly afford to offer this?
A: We consider this the cost of business if we want to keep our customers happy and coming back to us for life.
Q. What is the procedure for a product warranty?
A: If you have a product that needs a warranty replacement, simply contact us and purchase the replacement part. Well ship the new part to you, and when you ship the warranty part back we’ll give you a refund or customer credit after 90 days.
Q. Are there any limitations on the lifetime warranty?
A. The warranty does not transfer to a new vehicle owner, and it does not cover performance parts or parts modified to fit applications other than what they were originally intended for.
Q. Does FCP cover labor or repair expense on warranty items?
A. FCP does not cover any labor or repair expenses.
Feel free to contact us directly if you have any other questions regarding our Warranty, services or products, we're always happy to help.
FCP uses competitive benchmarking to continuously improve our products and services. At FCP we like to think of benchmarking as a means by which we measure our performance against a standard in the industry. Typically the standard is your performance against a set of specific peers or competitors, but we go farther than that.
Instead of just focusing on what our other competitors are out there doing and trying to match them, we aim to go significantly above and beyond our competitors to improve aspects of the company that matter most to our customers. This often means that we have to benchmark our performance against ourselves - such as our lifetime warranty, price match promise, and 365 day unlimited returns, which no other competitors currently offer.
We compared warranties on all of our major competitors on June 11, 2015, here's what we found.
- FCP is the ONLY online retailer that offers a lifetime warranty
- FCP is the ONLY online retailer that offers unlimited 365 day returns
- FCP is the ONLY online retailer that doesn’t require an RMA number
iPd USA Parts Warranty
iPd USA warranties require an RMA (RRN) number and some parts must be sent to manufacturer for approval before they are replaced.
ECS Tuning Parts Warranty
ECS offers a one year in house warranty with stipulations. Genuine parts must be installed by dealer or 'reputable' facility and recommends receipts be retained to, warranty excludes brake pads, rotors, clutch components, and electrical components.
Rock Auto Parts Warranty
Rock auto services the manufacturers' published warranty until expiration, but has no in house warranty.
eEuroparts Parts Warranty
eEuroparts offers a one year in house warranty, but AC parts require repair order by a "qualified A/C technician".
Bav Auto Parts Warranty
One year in house warranty, 2 years on Bav Auto branded parts, returns over 30 days may be eligable for a store credit with a restocking fee..
AutohausAZ Parts Warranty
AutohausAZ services manufacturers' published warranty until expiration requiring an RMA (RA) number. Genuine part warranties are only granted with proof of professional installation.
Pelican Parts Parts Warranty
Pelican Parts warranty exlcudes tools, special orders, books & electrical parts.