Returns, Exchanges, & Cores

Our commitment is to provide exceptional service to every customer for life, so if you need to return a part to us it's as simple as possible with no RMA number needed!


PLEASE NOTE: No returns will be accepted without a completed returns form which you can download below.


Return Process

  1. For all types of return reasons, we need you to include a completed Returns Form so that we know who to credit, what you’re returning, etc. The Returns Form is on the back of your Packing Slip, or you can download the form here:
    Download Form

    Having trouble viewing the form? Try this one

  2. Please securely pack your return inside a shipping box (Do not use the manufacturer's box as your shipping box), and include the completed Returns Form. Ship your return to:
    FCP Euro
    Attn: RETURNS
    155 Hill Street
    Milford, CT 06460

Return Reasons

  1. New Returns - If you have changed your mind and want to return a new, unused part, simply send it back to us with a Return Form (see below) so we know who to refund. After 90 days from original purchase, refunds will be issued in the form of a non expiring store credit. Please put your new returns in a shipping box to return them, do not use the manufacturer's box as the shipping box.
  2. Wrong Parts/Mispicked Parts Return - Please call us at 1-877-634-0063 x3 so that we can understand the cause of the error and get you the right part ASAP. Regardless of the cause of the error, we will make this right.
  3. Warranty Parts / Broken Parts Return - Regardless of age, if you are not satisfied for any reason, simply return it for a refund or replacement. After 90 days from original purchase, refunds will be issued in the form of a non expiring store credit.
  4. Core Returns - Please return cores with the fluid drained, wrapped in plastic, and inside the manufacturer's original box and inside an additional shipping box. Do not use the manufacturer box as a shipping box. We will inspect the core to confirm it is suitable for rebuild and in most cases process the credit for your core within 48 business hours of receipt.

Contact Us

Have questions? Need help? Please call or email a member of our Customer Service team. We're all here to help.

Contact Us | 1-877-634-0063

If you would like to submit an insurance claim please fill out the affidavit here.

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