Return Policy

1. Overview

This Return Policy outlines the terms governing all returns, including New / Unused Returns, Warranty / Defective Returns, Core Returns, and the Lifetime Replacement Guarantee (LRG).

  • This Return Policy applies only to items originally purchased directly from FCP Euro and verifiable within FCP Euro's order history.
  • All returns are subject to inspection, verification, and approval by FCP Euro.
  • FCP Euro retains sole discretion in determining return eligibility, claim approval, product condition, and compliance with all program terms and requirements.
  • Failure to comply with any requirements outlined in this Return Policy may result in denial of the return, partial refund, or account action at FCP Euro's discretion.
  • FCP Euro reserves the right to refuse service, including returns or future transactions, for accounts that violate policy terms, engage in fraudulent activity, or demonstrate patterns inconsistent with normal consumer behavior.

2. General Return Conditions

2.1 Order Verification

Items must match the original order and be verifiable as purchased directly from FCP Euro. Items that do not match the original order or cannot be verified may, following email notification to the customer, be returned at the customer's expense or discarded.

2.2 Return Processing

Returns are typically processed within 48 hours of receipt; however, processing times may vary based on return volume, item condition, and any required inspection or documentation review.

Delivery of a return does not constitute acceptance. All returns are subject to inspection, verification, and final approval, and refunds or credits will be issued only upon approval.

Once approved:

  • Refunds to the original payment method are typically issued within 5–7 business days
  • Store credit is typically issued within 1–2 business days
  • Timing may vary based on financial institutions or payment methods

2.3 Return Shipping Responsibility

Customers are responsible for return shipping costs unless otherwise stated by FCP Euro. Customers are encouraged to use a trackable and insured shipping method and retain tracking information until processing is complete.

2.4 Denied Returns

Denied returns will be held for 10 business days following email notification from service@fcpeuro.com. During that time, customers may request return shipment at their expense. If no response is received within that period, the item may be discarded.

2.5 Responsibility for Returns

Risk of loss and title for returned items remain with the customer until the item has been received, inspected, and accepted by FCP Euro. FCP Euro is not responsible for returns that are lost or damaged in transit. Customers are responsible for filing carrier claims.

2.6 Return Authorization Paperwork

All returns must include required return authorization paperwork placed inside the return package. Returns received without required documentation may result in processing delays, a 15% restocking fee, or denial.

2.7 Packaging Requirements

All returns must be properly packaged for shipment. Manufacturer packaging must be placed inside a sturdy outer shipping carton with appropriate protective material. Items returned only in manufacturer packaging, or with inadequate packaging that results in damage, may be denied or subject to a 15% restocking fee.

2.8 Non-Refundable Charges

Non-refundable charges may include, but are not limited to, original shipping charges, handling fees, and other service-related charges, unless otherwise required by law.

3. New / Unused Returns

3.1 Eligibility

Items must be returned in new, complete, and uninstalled condition. FCP Euro determines product condition, including whether an item is new, used, damaged, altered, incomplete, or otherwise non-resalable, based on internal inspection standards.

3.2 Return Window

Return requests must be initiated through the FCP Euro return portal within 90 days of the original purchase date. Return eligibility is based on the date the return request is submitted through the return portal. Approved returns must be shipped within 7 days of the request date and received within a reasonable timeframe thereafter. Returns not shipped within this timeframe may be denied.

FCP Euro reserves the right to require a new return request if the original request has expired.

3.3 Non-Eligible Conditions

Items are not eligible if they:

  • Show signs of installation, use, damage, alteration, or excessive handling
  • Are incomplete or missing components
  • Have markings or damage on original packaging
  • Are not in resalable condition

3.4 Refunds

Approved returns may be refunded to the original payment method or issued as store credit, as applicable. FCP Euro reserves the right to issue partial refunds or apply restocking fees, including a 15% fee in certain cases, based on item condition, completeness, and compliance with return requirements. If the original payment method is unavailable, refunds may be issued as store credit. Refunds exclude non-refundable charges as defined in Section 2.8.

4. Lifetime Replacement Guarantee (LRG)

4.1 Program Overview

The Lifetime Replacement Guarantee applies only to the original purchaser and remains valid for as long as the customer owns the vehicle on which the product is installed. The program is non-transferable.

To use the Lifetime Replacement Guarantee, a replacement order must be placed first for the same item. If the original item is no longer available or a different item is needed, customers must contact Customer Service to review and approve an appropriate alternative.

Once the replacement item has been received, the original item can be returned for inspection. All returns are reviewed and must be approved. If approved, store credit will be issued for the original purchase price, excluding any non-refundable charges where applicable.

4.2 Participation Requirements

To participate:

  • A valid replacement order must be placed and completed before the original item is returned
  • The replacement order must be for the same item originally purchased
  • If the original item is no longer available, customers must contact Customer Service for assistance with eligible replacement options

4.3 Ineligible LRG Returns

The Lifetime Replacement Guarantee does not apply to:

  • Items that do not match the original order
  • Products or contents that, after use, cannot be physically returned, inspected, or validated, including empty containers, discharged aerosols, applied sealants/gaskets, additives, cleaners, and similar shop supplies
  • FCP Euro-branded merchandise and apparel

4.4 Abuse and Misuse of Program

FCP Euro reserves the right to deny Lifetime Replacement Guarantee claims in cases of:

  • Excessive return frequency
  • Unusual or abnormal claim activity
  • Repeated returns prior to the end of a product's reasonable useful life
  • Patterns inconsistent with normal consumer usage

FCP Euro further reserves the right to limit, suspend, or terminate participation in the Lifetime Replacement Guarantee for any account exhibiting behavior inconsistent with program intent.

4.5 Credit Issuance

Approved Lifetime Replacement Guarantee returns are issued as store credit based on the original purchase price of the oldest eligible order associated with the returned item, excluding non-refundable charges. Where multiple qualifying purchases exist, FCP Euro will determine the applicable order for credit issuance.

4.6 Legacy / Grandfathered Purchases

Orders placed prior to November 1, 2022 may remain eligible for Lifetime Replacement Guarantee treatment under the program terms in effect at the time of purchase. Such claims remain subject to current verification requirements, inspection, and approval by FCP Euro.

Where applicable, legacy claims may default to store credit and may be eligible for refund to the original payment method upon customer request, consistent with prior program terms. FCP Euro reserves the right to determine applicable order matching and credit issuance for legacy purchases based on available purchase history and prior program terms.

5. Warranty / Defective Returns

5.1 Claim Window

Defective claims must be submitted within 90 days from the original purchase date.

5.2 Claim Requirements

Warranty / defective returns require supporting details so we can properly review the issue. This can include: photos, videos, vehicle information (full 17-Digit VIN), diagnostic notes, or technician documentation when applicable. Missing information may delay review or result in denial.

For submitting further documentation, please submit a ticket to our team using the link HERE , or reach out to Service@fcpeuro.com and our team will be able to review your request.

5.3 Evaluation of Defect Claims

FCP Euro reserves the right to determine whether a reported defect is the result of product failure, improper installation, misuse, misdiagnosis, or other external factors. Defective claims are evaluated based on condition, usage, and supporting documentation provided.

5.4 Non-Eligible Claims

Claims are not eligible if:

  • The part was damaged during installation
  • The part was used for diagnostic or testing purposes
  • The condition of the part is inconsistent with normal product failure
  • The claim is submitted outside the applicable claim period

5.5 Resolution

Approved defective returns may be resolved through replacement, refund, or store credit, excluding non-refundable charges, at FCP Euro's discretion. FCP Euro reserves the right to determine the appropriate resolution based on product condition, claim details, and supporting documentation.

6. Core Returns

6.1 Eligibility and Requirements

Only items purchased from FCP Euro with an associated core charge are eligible for core return and refund. The returned core must correspond to the original purchased item and comply with all applicable product-specific program requirements. Core items must be returned complete, in acceptable condition, and include all required original manufacturer packaging. Core returns must be packaged within a sturdy outer shipping box for transit.

6.2 Non-Eligible Core Returns

Core returns may be denied if the item did not include a core charge at the time of purchase, required manufacturer packaging is missing, the item is incomplete, the core does not correspond to the original purchase, or the return fails to meet applicable condition or program requirements. Original manufacturer packaging is required, as cores returned without packaging cannot be processed or returned to the manufacturer.

6.3 Core Credit / Refund

Approved core returns will be refunded or credited in the amount of the original core charge associated with the item. All core returns are subject to inspection and verification prior to approval.

6.4 BMW Fuel Injector Core Returns

Only Index 11 and Index 12 BMW fuel injector cores are eligible for return and refund. Index 10 or lower are not eligible.

7. Issue With Your Order

Customers experiencing issues with an order must contact Customer Service prior to initiating a return. This includes, but is not limited to:

  • Incorrect items received
  • Missing or incomplete shipments
  • Items received damaged
  • Packaging or fulfillment errors

Issues should be reported promptly after delivery to ensure proper evaluation and resolution. Customers may be required to provide supporting documentation, including photos of the item, packaging, and shipping materials, to validate the issue.

Failure to report order-related issues prior to initiating a return may result in standard return requirements being applied or denial of the return. FCP Euro reserves the right to determine the appropriate resolution, including replacement, refund, or other corrective action, based on the nature of the issue and supporting documentation provided.

8. Additional Return Requirements

8.1 Fluids

Fluids must be returned in their original containers, securely sealed, placed inside two independently sealed, spill-proof plastic bags, and shipped in a sturdy corrugated box with appropriate protective material. All fluid returns are inspected upon arrival. Returns containing leaks, contamination, substituted contents, or improper packaging may be denied and discarded. Improperly packaged fluid returns may also be refused by the carrier due to safety concerns.

8.2 Sales Tax

Applicable sales tax will be refunded as required by law.

8.3 Merchandise and Apparel

FCP Euro-branded merchandise and apparel must be unworn, unwashed, and in original condition. Not eligible for Warranty or Lifetime Replacement Guarantee claims.

9. Exclusions and Limitations

FCP Euro does not cover:

  • Labor costs
  • Installation or diagnostic fees
  • Vehicle downtime
  • Consequential or incidental damages
  • Damage caused by failure of another part

10. Policy Updates and Governing Terms

FCP Euro reserves the right to modify this Return Policy at any time without prior notice. FCP Euro's failure to enforce any provision of this policy shall not constitute a waiver of its right to enforce such provision in the future. In the event of any conflict between this policy and other materials, this Return Policy shall govern. This policy shall be governed by applicable laws and regulations.