You must have a valid purchase through FCP Euro to participate. Under no circumstance will we take back parts that are not ours. We inspect all parts upon arrival. If we receive a part that is not ours, we will charge you to ship it back or
We're proud to offer some of the highest quality parts and reputable brands in the industry. Regardless of whether our parts are installed on a daily driver or a track car, we guarantee to stand by our promise.
When you need a replacement, you must purchase the new replacement part first. Once you receive your replacement part, you can send the initial item you purchased from FCP Euro back to be returned against your original order.
You must have a valid purchase through FCP Euro to participate.
Under no circumstance will we take back parts that are not ours. We inspect all parts upon arrival. If we receive a part that is not ours, we will charge you to ship it back or discard it.
When you need a replacement, you must purchase the new replacement part first.
Replacement orders must be made for the same item purchased on the original order. You will receive a customer credit in the amount of your original order when you send the applicable replacement part back.
Once you receive your replacement part, you can send the initial item you purchased from FCP Euro back.
Absolutely no return will be accepted without our fully completed returns form. Please do not use the manufacturer's box as the sole shipping box. Items being returned should be in their manufacturer's box and then placed inside another larger shipping box. In general, the return should be shipped in the same fashion as it arrived.
Upon receipt of the part, we will issue you a customer credit against the original order amount.
We do not cover the cost of brand upgrades or price increases.
Lifetime Replacement Guarantee (LRG):
Items not originally purchased from FCP Euro or have been misrepresented (Genuine returned in place of OE/OEM), items with excessive return rate or failure due to improper installation or misdiagnosis, items with no historical purchase history with FCP Euro, as well as those with no offsetting replacement order.
Customers with an excessively high return rate or frequency will be ineligible for LRG participation. This covers those items with multiple returns prior to the end of their reasonable, useful life as well as items returned under the defective / LRG policy proactively prior to failure.
One-time use items:
Consumable items intended for single use are ineligible for warranty or LRG returns. Examples include additives, cleaners, shop supplies, etc.
Yes, our lifetime replacement covers every single part we sell, including wear-and-tear items like brake pads, spark plugs, gaskets, rotors, filters, belts, wiper blades, etc. This covers every part across every brand, including OE, OEM, genuine, performance, aftermarket, and re-manufactured parts.
The lifetime guarantee is non-transferable and only applies to parts you buy from FCP Euro. You must be both the current owner of the car and the original purchaser of the parts. Additionally, as stated above, we do not cover empty containers with contents that can not be physically returned. Such examples include aerosol spray cleaners, liquid gaskets, and additives that have been discharged or emptied.
We only offer high-quality parts and reputable brands. This makes warrantying everything for life a little easier, but we also consider replacements the cost of business for keeping our customers happy and coming back for life.
It absolutely does. We're proud to offer some of the highest quality parts and reputable brands in the industry. Regardless of whether our parts are installed on a daily driver or a track car, we guarantee to stand by our promise.
Our race cars are even built and maintained with our own parts. We put them through the paces just like you.
"I've spent more than I care to think about at FCP Euro over the last few years on my E34, E38 and E39. Have only had a few part failures but they either exchanged or refunded promptly, with no problem. For a small part (like the coolant level switch) they didn't even make me return the old one."
"I've had only positive experiences with their lifetime warranty, and have been buying parts from them for a good number of years. Having actually used their warranty, I can confirm it’s exactly what they claim it to be."
"I have dealt with FCP Euro, and am very happy with them. Their website is very easy to use. They are speedy. Shipping charges are reasonable. The quality is first-rate and many of the parts they stock are original equipment. Their return policy is unbelievable. I have credit with other vendors and I still use FCP Euro first."
"I've been shopping FCP Euro for about 8 years now. I've had an incorrect part shipped once, and they refunded me the money. Had to warranty (2) E34 thrust arms, no worry. They do what I'd expect any reputable business to do, and they do it with consistency."
"Have used FCP Euro for 10 years plus for E39, E36 and E90 and they have warranted anything I have asked about - no matter what - shipping is fast, customer service response is fast, refunds or replacements are fast and accurate. Plus 110% for FCP"
"Steller customer service, great prices on quality OEM parts and a lifetime replacement guarantee even on wearable items. You can't beat the treatment that you receive at FCP Euro, I wouldn't go anywhere else for my benz. Thank you!"
"I have ordered extensively from FCP Euro over the past 6 years and never been let down. On numerous occasions they have taken extra steps to make good on any issues, and honored their lifetime warranty. Professional, courteous, unparalleled customer service in the euro market. Look no further."