Returns, Exchanges, & Cores
Our commitment is to provide exceptional service to every customer for life, so if you need to return a part to us, we’d like to make this as easy as possible.
PLEASE NOTE: No returns will be accepted without a completed returns form which you can download below.
- New Returns - If you have changed your mind and want to return a new, unused part, simply send it back to us with a Return Form (see below) so we know who to refund. After 180 days from original purchase, refunds will be issued in the form or a non expiring store credit.
- Wrong Parts / Miss Picked Parts Return - Please call us at 1-877-634-0063 x 3 so that we can understand the cause of the error and get you the right part ASAP. Regardless of the cause of the error, we will make this right.
- Warranty Parts / Broken Parts Return - Regardless of age, if you are not satisfied for any reason, simply return it for a refund or replacement. After 180 days from original purchase, refunds will be issued in the form or a non expiring store credit.
- Core Returns - Please return cores with the fluid drained, wrapped in plastic, and inside the manufacturer's original box. We will inspect the core to confirm it is suitable for rebuild and in most cases process the credit for your core within 48 business hours of receipt.
Have questions? Need help? Please call or email a member of our Customer Service team. Pam and Chis are here to help:
Phone: 1-877-634-0063 option 3 Email: firstname.lastname@example.org Our hours: Monday – Friday, 9:00am – 5:00pm ET; Saturday & Sunday, Closed
If you would like to submit an insurance claim please fill out the affidavit here