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Returns and Exchanges

We strive to keep our returns policy as simple and hassle free as possible. If you are not 100% satisfied with your purchase, we will gladly help you to exchange or return your items within the guidelines below.

PLEASE NOTE: In order for a return to be accepted, it must include a copy of your original invoice, a completed Returns Form and an RMA number obtained from a Customer Service Representative (CSR). If you have lost or misplaced your invoice, please contact us and we will forward you a copy. If you have additional questions regarding our returns policy or to obtain a pre-approved RMA number, please call or email a member of our Customer Service team and we will be happy to assist you:

  • Phone: 1-877-634-0063
  • Email: returns@fcpgroton.com
  • Our hours: Monday – Thursday, 8:00 am – 7:00 pm EST; Friday, 8:00 am - 5:00 pm EST; Saturday, 10:00 am – 4:00 pm EST

Please send all returns with completed FCP Returns Form to:

  • FCP Groton
  • Attn: RETURNS
  • 50 School House Road
  • Old Saybrook, CT 06475

NEW RETURNS

Before a new return can be considered please ensure that the items:

  • 1) are in their original packaging;
  • 2) have original manufacturer information;
  • 3) are not used, installed, or disassembled;
  • 4) are not damaged due to incorrect installation; and
  • 5) do not have missing parts, hardware, or instructions.

New Merchandise Returns (within 45 days of receipt of order):

  • No used or installed parts will be accepted.
  • Original method of payment will be refunded upon the acceptance of returned merchandise.
  • EBay customers must first agree to the EBay withdrawal process before any refund will be issued.
  • If the item received free shipping, the shipping cost (FCP Paid) will be deducted from the cost of the merchandise returned.

New Merchandise Returns (Between 46-180 Days of Receipt of Order):

  • No used or installed parts will be accepted.
  • Customers will receive a customer credit only upon the acceptance of returned merchandise (customer credits do not expire).
  • EBay customers must first agree to the EBay withdrawal process before any refund will be issued
  • If the item received free shipping, the shipping cost (FCP Paid) will be deducted from the cost of the merchandise returned.

New Merchandise Returns (After 180 Days of Receipt of Order):

  • No returns after 180 will be accepted.

RETURNING Genuine (Dealer Parts)

 - Genuine (Dealer Parts) not listed on the website are NON-returnable

RETURNING PART OF A KIT

  • All above Time Lines remain the same
  • Returning a portion of a Kit needs to be authorized by a CSR; some kits are ineligible for a partial return.
  • Returning a portion of the kit will NOT BE ACCEPTED without obtaining authorization from a CSR.
  • Returning a portion of an AUTHORIZED kit is subject to a 20% restocking fee.

RESTOCKING FEES

  • A Restocking fee can be applied to the following:
  • Product(s) not returned in its original packaging in sellable condition.
  • Returns that are sent without the completed Returns Form.
  • When an FCP RMA number has not been assigned/obtained by customer.
  • When returning a portion of an authorized kit.

WARRANTY RETURNS

FCP warrants all products sold to be free from defects in material or workmanship for a period of 12 months or the expressed manufacturers warranty, whichever is greater. We do not cover any labor cost removal, installation, or damage resulting from delay or loss of use in service or repair or for incidental or consequential damages. All warranty returns will be inspected by our ASE certified Technicians before any refunds will be finalized and issued.

Defective items returned within 30 days:

  • FCP will either issue a refund for warrantied part(s) or exchange the item (customer discretion).

Defective items returned between 31-90 days:

  • FCP will issue either a customer credit or an exchange of merchandise.

Defective items returned after 91 days of receipt:

  • FCP will issue an exchange of merchandise only.

CORE RETURNS

  • All cores must be returned in the original manufacturer’s box. No refund will be issued for cores returned w/o manufacturer’s box (i.e.: the box it was sent out in).
  • All fluids must be drained from the core.
  • The core must be securely wrapped in plastic and sealed.
  • Your core will be inspected at FCP in order to determine if it can be rebuilt.
  • Core return shipping charges are the responsibility of the customer; these are not refundable.

A couple things to note regarding returns:

  • To qualify for a warranty return the defective item needs to be returned to the facility within 1 year of the original date of purchase to be eligible for a warranty return.
  • FCP requires the defective merchandise back or a hold of deposit before issuing a new warrantied item.
  • FCP reserves the right to refuse any return that does not fit into the rules and regulations of the above stated return policy.
  • If there is proof of error on our part, you can obtain a pre-paid shipping label for your return of merchandise (continental U.S. only).